Privacy policy

1. Who is responsible

Proppy is responsible for your account data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). For the contacts and leads you keep in your CRM, you (or your agency) decide what is stored and why; we process that data on your behalf.

2. What we collect

• Account: name, email, phone, password (stored only as a secure hash), photo, job title, agency, BRN, areas.
• Your work: leads, contacts, conversations from your connected WhatsApp, tasks, listings, videos, presentations, documents and posts.
• Payments: what you bought and when, and receipts. Card details are handled by our payment provider and never reach us.
• Use and devices: sign-ins, sessions and devices, push subscriptions, and technical logs for security and troubleshooting.
• Visitors of your pages: anonymous view counts (country and device type, no cookies); if a client asks to view a property, the name and phone they enter.

3. Why we use it

• To provide the Service: your CRM, inbox, videos, pages, news and documents.
• To charge for plans and Keys and issue receipts.
• To keep Proppy safe: preventing abuse, investigating problems, enforcing the Terms.
• To tell you about your account and events you switched on in Settings → Notifications. We do not sell your data and do not use it for third-party advertising.

4. How long we keep it

While your account is open. When you delete it (Settings → Delete account), it is closed at once and erased after 30 days: your workspace data, posts, files, notifications and sessions. Receipts and the record of payments are kept as long as accounting law requires, without your name. Backups roll over within 14 days.

5. Your rights

You can see and correct your data in the app, download your contacts and leads as CSV, and delete your account. You can also ask us for a copy of your data, to restrict or object to processing, or to delete specific data, by writing to support@proppy.tech. We answer within 30 days.

6. Cookies

The app uses only the cookies needed to keep you signed in. The website does not use advertising or tracking cookies.

7. Security

Data travels encrypted (HTTPS), passwords are hashed, every workspace is kept apart from the others at the storage level, and access by our team is limited and logged.

8. Changes

We will tell you in the app or by email before an important change to this policy applies.